Terms of Service

1. Acceptance of Terms

By registering for, subscribing to, or using any service provided by Daily Motor Wash ("DMW", "we", "us", "our"), you ("Customer", "you") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines or policies we may publish.

If you do not agree to these Terms, you must not use our services. These Terms constitute a legally binding agreement between you and Daily Motor Wash, a company registered in India.

2. Our Service

DMW provides a subscription-based daily car-washing service delivered at your registered parking bay within your residential society or housing complex. Our service includes:

• Exterior microfiber wash using pH-neutral cleaning solutions and filtered water.
• Tyre and rim wipe-down (included on all plans).
• Glass cleaning (Daily Shine and Premium Detail plans).
• Interior vacuum and/or dashboard wipe (Premium Detail plan and as specified per plan).
• Geo-tagged, time-stamped before-and-after photographic proof delivered to your DMW app.

Service availability is subject to a minimum of 20 active subscribers within your society hub. DMW reserves the right to limit service to societies that meet operational thresholds.

3. Eligibility & Registration

To subscribe to DMW, you must:

• Be at least 18 years of age.
• Reside in or own a vehicle parked at a DMW-serviced society.
• Provide accurate vehicle details, parking bay information, and contact information.
• Maintain a valid payment method on file.

You are responsible for maintaining the confidentiality of your account credentials. DMW is not liable for any loss arising from unauthorised access to your account.

4. Subscription Plans & Billing

DMW offers the following subscription tiers, all billed monthly:

• Alternate Day — ₹599/month + GST: Approximately 15 washes per month.
• Daily Shine — ₹899/month + GST: Up to 26 washes per month.
• Premium Detail — ₹1,299/month + GST: Up to 26 washes per month with full interior services.

Subscriptions auto-renew monthly. Billing occurs on the same date each month. GST is charged at the applicable rate. Prices are subject to change with 30 days' notice to active subscribers.

Payment is processed via Razorpay or UPI. A failed payment will result in a 3-day grace period after which service may be suspended until payment is received.

5. Cancellation & Refunds

Cancellation: You may cancel your subscription at any time through the DMW app or by contacting support. Cancellations take effect at the end of the current billing period — you will continue to receive service until that date.

Refunds: DMW does not offer pro-rata refunds for partial months. However, refunds may be issued in the following circumstances:

• Service was not delivered for 7 or more consecutive scheduled days due to DMW's failure (not due to your vehicle being unavailable or inaccessible).
• You cancel within 48 hours of your very first subscription and no wash has been performed.
• Duplicate charges due to a billing error.

Refund requests must be submitted within 15 days of the relevant billing date. Approved refunds are processed within 7–10 business days to the original payment method.

6. Service Standards & Limitations

DMW is committed to delivering a professional-quality wash every time. We guarantee:

• Use of 1200 GSM microfiber mitts and pH-neutral solutions on all washes.
• Photo proof delivered within 30 minutes of wash completion.
• A complimentary re-wash within 12 hours if a wash is rated below 3 stars.

DMW is not liable for:

• Pre-existing paint damage, scratches, dents, or vehicle defects not caused by our service.
• Damage caused by extreme weather events during or after the wash.
• Items left inside or attached to the exterior of your vehicle.
• Service delays due to events beyond our control (weather, civil disruption, utility outages).
• Damage to vehicles in an already severely deteriorated condition where normal cleaning may exacerbate existing issues.

Our maximum liability for any claim arising from a single wash event shall not exceed the monthly subscription fee paid by you in that billing period.

7. Your Responsibilities

To enable us to deliver your service, you agree to:

• Ensure your vehicle is parked in your registered bay and accessible before 6:30 AM on scheduled wash days.
• Provide accurate vehicle and bay information and update us promptly if these change.
• Not instruct our partners to use non-standard cleaning methods or products.
• Treat our on-ground partners with respect. Abusive, threatening, or discriminatory behaviour toward DMW staff or partners will result in immediate termination of your subscription without refund.
• Not attempt to circumvent our rating, referral, or billing systems.

8. Referral Programme

DMW operates a referral programme that rewards you with subscription credits when neighbours sign up using your unique referral link. Key terms:

• Referral credits are applied as subscription discounts and have no cash value.
• Credits are issued only when the referred subscriber completes their first full billing cycle.
• Self-referrals or fraudulent referrals (multiple accounts for the same person or vehicle) will result in credit reversal and may result in account termination.
• DMW reserves the right to modify or discontinue the referral programme with 30 days' notice.

9. Intellectual Property

All content on the DMW app and website — including the brand name, logo, design, copy, photographs, and software — is owned by or licensed to Daily Motor Wash and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or create derivative works from any DMW content without our prior written consent. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the DMW app solely for your personal service management.

10. Limitation of Liability

To the maximum extent permitted by applicable law, DMW and its directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service.

Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the 3 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Dispute Resolution

We encourage you to contact us first for any issue — most concerns are resolved quickly through our support team.

If a dispute cannot be resolved informally, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be New Delhi. The language of proceedings shall be English.

These Terms are governed by and construed in accordance with the laws of India. You consent to the exclusive jurisdiction of the courts of New Delhi for any matters not subject to arbitration.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active subscribers via push notification or email at least 14 days before taking effect. Your continued use of the service after the effective date constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you may cancel your subscription before the effective date and receive a pro-rata refund for any remaining service days in that billing period.

13. Contact & Grievances

For service issues, billing queries, or legal notices, please contact us:

Grievances will be acknowledged within 48 hours and resolved or escalated within 30 days of receipt.